Disputing data charges on cell phone bills can be a tedious and annoying experience. You may wonder if it is intentionally time consuming so that people eventually give up and forego their potential refund. According to a recent action by the Federal Communications Commission (FCC), there may be some truth to that notion.
AT&T has reportedly agreed to pay a $700,000 fine and provide refunds to its customers as part of a settlement reached with the federal government. The telecommunications giant was accused of overcharging wireless data customers by automatically switching pay-as-you-go plans (which tend to save customers money) to standard monthly wireless data plans without their knowledge.